FAQ

General & Store Information

Where is Lynn's Nail located?

Our physical store and administrative boutique is located at 2110 Woodfall Dr, Charleston, IL 61920, United States. We welcome you to explore our latest hand-curated collections online at your convenience.

What are your opening hours?

We process online orders and handle customer care requests 7 days a week, including Sundays:
• Monday – Saturday: 10:00 AM – 7:30 PM (Central Time)
• Sunday Operational Hours: 12:00 PM – 5:00 PM (Central Time)

How can I contact your customer support team?

You can reach our dedicated support desk directly via email at support@lynnsnail.us or by dialing our direct line at +1 (217) 508-4148 during standard hours of operation.

Ordering & Customization

Can I customize my press-on nails?

Yes! We provide a diverse variety of base styles (Almond, Coffin, Square, and Stiletto). You can easily request specific personalized sizing or custom design enhancements during your ordering process to ensure a perfect hand match.

What happens if I need to change or cancel my order?

For standard inventory lines, please reach out to our team instantly before processing alerts generate. However, for specialized custom nail modifications, changes or cancellations are strictly unavailable once active preparation has begun.

Shipping & Store Pickup

Do you ship outside of the USA?

No. To guarantee secure package monitoring and prompt, reliable transits, we ship exclusively to destinations within the United States.

How long does domestic delivery take?

Our domestic fulfillment parameters are clearly defined below:
• Handling Time: 1 – 2 Business Days (Daily order cut-off is 5:00 PM Central Time).
• Transit Time: 3 – 5 Business Days via USPS, UPS, or FedEx.
• Total Delivery Window: 4 – 7 Business Days from final payment authorization.

How does Free Local Store Pickup (Click & Collect) work?

Bypass standard carrier shipping times completely by choosing "Pick Up" at checkout. Most local collection orders are compiled and ready for storefront retrieval within 2 hours. You will receive an automated "Ready for Pickup" email confirmation to prompt your visit to our Charleston location.

Cancellations & Returns

What is your standard return window?

We offer a transparent 14-day statutory notification window for standard, unsealed, and completely unopened nail sets or application accessories returned in their original packaging elements.

Can I return used, worn, or customized nails?

Due to rigorous public safety, personal hygiene, and sanitary cosmetic regulations, worn or open-box nail sets with broken adhesive wraps cannot be returned under any conditions. Tailored bespoke shapes or customized designs are also entirely exempt from standard returns.

Are there any restocking fees applied to returns?

No. We honor completely transparent pricing structures. Lynn's Nail enforces a strict $0.00 restocking fee framework for all eligible, authorized standard returns.

Payments & Financial Security

What payment methods do you accept at checkout?

We support all major payment networks for a secure billing experience, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club credit or debit cards.

Is my transactional billing data secure?

Absolutely. Our entire domain is armored with 256-bit SSL socket layer encryption technology to lock and scramble data transfers. Furthermore, Lynn's Nail does not store, log, or have access to your raw payment card digits—payments route natively through Level 1 PCI-compliant secure processing vaults.

Damaged Items & Defects

What should I do if my package arrives damaged or defective?

If a courier mishandles your package, please email our administrative inbox at support@lynnsnail.us within 24 hours of delivery. Provide your unique order number and upload clear photos of the damaged item along with the shipping box labels so we can issue an immediate priority replacement set or process a complete refund.